SITA to Install Self Check-In and Bag Drop
Kiosks at KL Sentral Station
(09/10/23)
SITA has signed an agreement to equip
the Express Rail Link (ERL) with check-in kiosks and self bag drop services at
KL City Air Terminal in KL Sentral.
The new facilities, which are expected to be
installed and operational by Q2 2024, will
enable passengers to check-in and drop their bags at the city
center train station prior to taking the KLIA Ekspres train to the
airport.
With the self check-in
and self bag drop (SBD) kiosks, the check-in process is faster and
will allow passengers to tag and drop off their bags within 30
seconds.
“The future of travel will be
intermodal, and we’re excited to help join the dots between air
and rail services via this partnership with ERL,” said Sumesh
Patel, President, Asia Pacific, SITA. “Whatever the form
of travel, there’s the need for safe, automated, smarter, and more
efficient journeys. Across the travel industry we face similar
issues and there is a need to tackle these together through common
and shared approaches — be that for air travel, cruises, railways,
or events. At SITA, we have the experience of bringing multiple
stakeholders together through a single platform and helping adopt
digital ways of simplifying experiences and operations.”
ERL first partnered with SITA in 2007 to provide the platform for
any airline to offer check-in services at KL Sentral. Under the
new five-year contract, SITA will provide four self check-in
kiosks and two bag drop kiosks initially and this set-up can be easily
scaled up to match growing demand in the future. Three
conventional manned check-in counters will be maintained for those
who still need staff assistance.
Self bag drop kiosk were installed at KL
International Airport Terminal 2 (klia2) in March 2018.
“Self check-in and self bag drop facilities can potentially provide
cost efficiencies for airlines while offering added convenience
for passengers. The self check-in kiosks are identical to those at
the KL International Airport, and every airline that currently allows their passengers to do kiosk check-in at the airport can
automatically extend this convenience to KL Sentral,” said Noormah Mohd
Noor, Chief Executive Officer of ERL. “We just reopened the
in-town check-in facility in September with Malaysia Airlines
being the first to restart the check-in services, and another
Malaysia-based airline to restart within this month. As air travel
continues to recover, we remain committed to providing our
passengers with a seamless and efficient travel experience.”
Subscribe to our
Travel Industry News RSS
Feed. To do
that in Outlook, right-click the RSS Feeds
folder, select Add a New RSS Feed, enter the URL of our
RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml
and click Add. The feed can also be used to add the headlines to your
website or channel via a
customisable applet. Have questions? Please read our
Travel News
FAQ. Thank you.