MYAirline Suspends Operations; AirAsia Offers Discount to Help Passengers and Staff

Dark/Light Mode (14/10/23)  The Malaysian LCC MYAirline today suspended operations, blaming 'significant financial pressures' for the decision.

In a statement on its website and FB, the company advised those with tickets not to travel to the airport and to find alternative travel arrangements. No mention was made of any potential refund for those affected by the decision, but customers were invited to email the support team: customercare@myairline.my.

MYAirline A320 at klia2. Picture by Steven Howard of TravelNewsAsia.com

“We deeply regret and apologize for having to make this decision as we understand the impact it will have on our loyal passengers, dedicated employees and partners. We have worked tirelessly to explore various partnership and capital raising options to prevent this suspension. Unfortunately, the constraints of time have left us with no alternative but to take this decision,” reads a statement from the MYAirline Board of Directors. “The Board, shareholders and all of us at MYAirline will be working tirelessly to resume operations as quickly as possible but at this stage we are unable to commit to any timeline.”

Never one to miss an opportunity, AirAsia, the leading LCC in the region, is extending its support to affected passengers and employees of YAirline by offering a 50% discount on base fares for one-way travel excluding airport tax, MAVCOM fee, fuel surcharge and other applicable fees.

The special offer is effective immediately and exclusively to MYAirline passengers with confirmed flight bookings to and from Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu and Kota Kinabalu-Tawau, as well as Don Mueang (DMK) and Suvarnabhumi Airport (BKK) near Bangkok until 30 November 2023. Terms and conditions apply.

AirAsia Malaysia A320s at klia2. Picture by Steven Howard of TravelNewsAsia.com

To redeem this offer, affected passengers can present their confirmed MYAirline flight bookings at AirAsia Sales Counters at KL Sentral in Kuala Lumpur, Kuala Lumpur International Airport (Terminal 2) in Sepang, Langkawi International Airport, Penang International Airport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport, Tawau Airport, Kota Kinabalu International Airport, Don Mueng International Airport and Suvarnabhumi Airport near Bangkok.

“As the people's airline, we deeply empathise with all affected MYAirline passengers and their staff. We understand the stress and disruption this situation has caused and hope that this 50 percent discount will assist affected passengers in making new travel arrangements, making full use of our extensive flight network to all key destinations,” said Bo Lingam, Group CEO of AirAsia Aviation Group. “Our thoughts also go out to all the dedicated staff impacted by this situation. We recognise the talent and experience of MYAirline’s staff, and would like to extend a helping hand. We are pleased to consider hiring eligible and qualified individuals from MYAirline who share our passion for the industry and are willing to contribute their skills and expertise to our team. We encourage affected MYAirline staff to reach out to us and explore the possibilities of joining our Allstars family.”

Malaysia Airlines has also extended a helping hand, opening two temporary ticket counters at Z4 and Z5 on Level 3 of the Departure Hall at klia2. MYAirline customers can also visit any other Malaysia Airlines ticketing office in Malaysia to book and receive 55% off base fares on tickets for affected routes. Tickets can be presented up to 30 November 2023 at the latest.

In July, Steven Howard of Travel News Asia interviewed the CEO of MYAirline, Rayner Teo, you can see that video and listen to the podcast of the interview below.

MYAirline - Exclusive 4K DCI Video Interview with CEO, Rayner Teo

PODCAST

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