British Airways Using E-Logs Platform to Predict and Enhance Aircraft Maintenance Issues

Fri, 16 February 2024

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British Airways Using E-Logs Platform to Predict and Enhance Aircraft Maintenance Issues

(16/02/24) British Airways is using the E-Logs platform that uses real-time data to predict aircraft maintenance issues to reduce delays and save the use of more than 900,000 pieces of paper a year.

The system will provide live performance information about all of the airline’s 270 jets, allowing BA to immediately spot potential problems and proactively fix them and reduce downtime.

It is replacing a costly and time-consuming paper-based system with an entirely automated process that makes it much easier for pilots and cabin crew to log issues.

Ready for take off! British Airways A380 reg: G-XLEF at LHR. Picture by Steven Howard of TravelNewsAsia.com

“We’re using the latest technology to help ensure we continue delivering a consistently high standard of service for our customers – always with a focus on safety,” said Andy Best, Chief Technical Officer at British Airways. “Our investment in innovative tools like this, means we can support our teams to identify and put solutions in place ahead of time. By replacing time-consuming manual processes with digital technology we are constantly improving the reliability of our aircraft fleet and as a result our customers’ experience.”

Aircraft technical logs are a regulatory requirement that have historically been paper-based. Flight and cabin crew would log any faults in writing and these are then transcribed and transferred to maintenance teams, which carry out any required work and again update the aircraft maintenance log in writing.

The E-Logs system, which will see a number of specialist iPads placed on every aircraft, will replace the paper-based system entirely and allows the immediate transfer of data from the aircraft to engineers within seconds - before the aircraft arrives at its destination.

This means engineers can pre-order any required parts and resolve issues more quickly on arrival, reducing the amount of time planes are out of action.

The technology, which forms part of BA’s £7 billion transformation investment over the next two years, also allows BA to predict faults and pre-emptively correct them before they become an issue that might take an aircraft offline.

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