Sabre Upgrades Airport Experience with iCoupon
Partnership
(19/06/23)
Sabre has signed an agreement with iCoupon, a
digital vouchering platform, to enable its airline customers to
enhance the passenger and crew experience during flight
disruptions.
Using iCoupon technology, airlines can turn
passenger and staff boarding passes into vouchers that can be
immediately redeemed at airport restaurants and retailers.
“Sabre has deep global expertise in minimizing the
impact of airline disruption, so we’re thrilled that we will be
working closely together through this new agreement,” said Richard
Bye, CEO of iCoupon. “This alliance will support our global
expansion plans by enabling us to offer our innovative solution to
more airlines across the world, while allowing airlines to improve
efficiencies, reduce costs, and improve passenger satisfaction
during times of disruption.”
Airlines around the world use Sabre’s intelligent
service recovery solutions to holistically solve passenger
reaccommodation challenges, including providing travellers with
self-service options to enable them to choose their
own flights.
iCoupon’s solution will complement Sabre’s
existing technology and expertise. Eliminating the need for a physical
voucher and providing an environmentally friendly solution, iCoupon’s technology enables airlines and ground handlers to
remotely and instantly issue digital vouchers directly to a
passenger’s boarding pass in the event of significant delays or
disruption.
Passengers can then instantly redeem their voucher at
any iCoupon-integrated restaurant or retailer with their mobile or
printed boarding pass. The solution can also be used for staff and
crew meal entitlements.
“Even with the very best network plan and the most
optimal scheduling, unexpected delays and disruptions happen for
all sorts of reasons,” said Corrie DeCamp, Senior Vice President,
Product Management for Sabre Travel Solutions. “And when a
disruption does happen, passengers expect and demand instant
solutions. Providing immediate compensation through unique
barcodes on boarding passes that passengers already have
streamlines processes for airlines while minimizing what can be a
stressful situation for both passengers and airline staff. We’re
delighted to be bringing our airline partners the opportunity to
add iCoupon to their disruption strategies.”
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