SITA to Upgrade Technology and Services at 43
of India's Biggest Airports
(14/07/23)
SITA has been awarded a landmark deal from the Airports
Authority of India to provide technology to 43 of India’s biggest airports.
Under the agreement, SITA will deploy its
state-of-the-art, IATA-certified solutions, including SITA
Flex, CUPPS, SITA CUSS, and SITA Bag Manager.
The deal will see improvements at over 2,700
passenger touchpoints, paving the way for the adoption of new-age
solutions that will not only enhance airport operations but also
improve the overall travel experience for passengers.
Initially
deployed across 43 airports, the technologies are scalable to an
additional 40 airports over the next seven years. Over 500 million
passengers are expected to be processed during that period.
The rollout of new cloud technology will enable
Indian airports to shift to common use passenger experiences where
multiple airlines can leverage the same infrastructure, such as
check in counters, self-service kiosks and boarding gates.
The adoption of cloud solutions also brings new
agility and flexibility to scale airport operations efficiently as
passenger numbers grow. The cloud first approach enforces better
security and offers airlines a platform to host new progressive
technologies and move away from native applications.
Centralized
cloud hosting of all servers also means reduced on-premise
infrastructure costs and results in centralized control, enabling
proactive monitoring and control of services.
“We’re excited to partner with AAI on this large-scale deployment
of leading passenger processing solutions,” said Sumesh Patel,
President, Asia Pacific, SITA. “The number of airports
in India is expected to increase from 148 today to 220 by 2025.
The new airports will bring closer together India’s almost 50
cities with populations exceeding one million people, creating
substantial economic value in the long term. By connecting these
cities better, air travel and transport will help unlock the full
potential of India’s economic growth too. Ensuring efficient and
fluid operations and a seamless passenger experience at these
airports will be critical to delivering on India’s air transport
industry opportunity.”
AAI officers at the airport and headquarters now
have access to online real time dashboards, replacing the monthly
service availability reports that they used to refer to. The
solution ensures they are better informed and know the
availability of systems across all airports at every point in
time, optimizing efficiency and promoting smoother operations.
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