Stephanie Tully Appointed CEO of Jetstar;
Markus Svensson Named as Chief Customer Officer
(06/10/22)
The Qantas Group has appointed Stephanie Tully
as Chief Executive Officer of Jetstar, after Gareth Evans
announced will leave his role by the end of calendar 2022.
Stephanie joined the national carrier in
2004 and has worked across operational, commercial, marketing and
customer loyalty functions in progressively more senior roles. She
has been a Group Executive and Chief Customer Officer since 2019.
As a result of the changes, Markus Svensson
will be promoted to the Chief Customer Officer role and become a
member of the Group Executive Committee reporting to the Group
CEO.
Markus is currently the Executive Manager of
Network, Revenue Management and Alliances, responsible for
overseeing a large part of the commercial strategy for Qantas
International and Qantas Domestic.
He was previously Regional
General Manager for Qantas in the UK, Europe and the Middle East.
Before joining Qantas in 2011, Markus held senior roles at
Bain and Co and in telecommunications in Australia, Sweden and
Korea.
Stephanie and Markus will begin transitioning to
their new roles ahead of a formal handover in November.
“Managing this kind of executive renewal
internally means we keep our momentum and can leverage a huge
amount of corporate knowledge, including through the transition,”
said Qantas Group CEO, Alan Joyce. “Stephanie has worked across several different
parts of the airline, from crewing to marketing, and has a deep
understanding of customer experience. She’s an outstanding leader
and she’ll be leading a very experienced senior team at Jetstar to
keep building on the strengths of that business. Markus has navigated incredible levels of
complexity in recent years, managing most of the commercial
elements of the Qantas network through several waves of lockdown
and recovery, and also managing our relationships with alliance
partners around the world. His knowledge of airlines means he
understands the many elements that have to work to deliver
exceptional customer service, which is a key focus for us. Gareth has been a superb member of the Qantas
Group Executive team for many years. We’re pleased to have his
knowledge and experience in the months ahead to help with this
transition and key projects in our recovery.”
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