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(05/10/22)
Several new features have been added to the
myCWT platform, making it easier for business travelers and travel
managers to plan and organise trips, collaborate with their
colleagues, and cope any complications.
The new share-a-trip feature, designed to
facilitate team travel, lets travelers give colleagues a real-time
view of their itinerary via the myCWT web portal and mobile app. Recipients can see the traveler’s flight and hotel
details, including any changes in the itinerary after the trip has
been shared.
Later this year, travelers who want to join their
colleagues on a trip will be able to replicate a shared itinerary
by shopping for the same flights and hotels with the click of a
button, further streamlining the booking process for teams
traveling together.
CWT continues to upgrade its myCWT platform with new features
Flight booking modifications are also being
simplified. Enhancements to the myCWT web and mobile channels will
allow travelers to quickly view the change and cancellation rules,
shop for alternative flights and understand the cost of changing
their booking.
Meanwhile, travel managers can now search and book flights
on behalf of their colleagues using the myCWT web portal and
mobile app.
When a travel manager selects a traveler in the
system, that traveler’s policy information and loyalty programs
are automatically pulled from their CWT profile and applied to the
booking.
Travel managers can already make hotel bookings via the myCWT web and mobile channels, while car rental and train booking
capabilities for travel arrangers are expected to be added in the near
future.
“Creating a seamless and productive digital
experience remains a central focus of our innovation efforts,”
said Erica Antony, CWT’s Chief Product Officer. “These latest
enhancements to our platform will facilitate better collaboration
between colleagues as the nature and purpose of business trips
continues to evolve. For example, with remote and hybrid working
becoming the norm, we expect people will travel more for small
meetings to get some face-time with their teams, increasing the
importance of simple ways to coordinate itineraries and make
changes quickly on the go.”
The enhancements are part of the company's US$100
million investment to upgrade the myCWT travel management
platform.
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