(02 August 2022, 11:42 +07)
Malaysia Airlines passengers can now instantly
report any delayed or missing baggage via a new reporting app.
The launch of the new feature is in line with Malaysia Airlines’
continued work to digitalise the end-to-end traveller touchpoints and
facilitate a more seamless travel experience.
The tool allows Malaysia Airlines’ passengers
to make a report, track and monitor the recovery process
via their personal devices (mobile, table, laptop, etc.) in a safe
and contactless environment.
Malaysia Airlines passengers can now instantly report any delayed or missing baggage via a new app
Passengers can also seamlessly
communicate with airline representatives to get the latest
information on their reports.
The Baggage Self-Service Reporting
feature is available across all Malaysia Airlines’
domestic and international networks.
“Travellers want simplified processes,” said Lau
Yin May, Malaysia Airlines’ Group Chief Marketing and Customer
Experience Officer. “We want
to take any hassles out of travel by digitalising the
journey, from biometric facial recognition during check-in,
shopping for goodies via Journify and having them delivered to the
boarding gate for departing and arriving passengers at KLIA, and
now reporting and tracking any baggage issues they may face.”
The launch of the Baggage Self-Service Reporting
feature also further complements the airline’s efforts to ensure
efficiency across its operations as global travel demands continue
to rise.
The airline recently reaffirmed its commitment to
continuous improvements in managing customer queries, reducing the
average waiting time to below 20 minutes to address the queries
received via its contact centre.
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