(27 May 2022, 11:10 +07)
Qantas has begun rolling out next generation
airport kiosks designed to make the airport experience faster and
more enjoyable for customers travelling on domestic flights.
With over 75% of customers already
checking-in online and using digital boarding passes on their
smartphone, the new kiosks will primarily be used for bag tag
printing and
purchasing additional bags.
The new technology is up to four times quicker
than the existing kiosks, with the process to print a bag tag now
taking just 20 seconds on average.
Qantas has started a limited trial
of new self-service kiosks in Terminal 3 at Sydney Airport. After
fine tuning the new technology with customers, the airline expects
to have them fully installed in Sydney by early June and around
140 kiosks across all major domestic airports by September. The
new kiosks
will replace the existing kiosks that customers use to check-in
and print baggage tags.
Any customers who haven’t checked-in prior to
arriving at the airport will be able to use QR codes on the kiosks
to quickly check-in online and receive a digital boarding pass.
Customers will still have the option to be checked-in by a
customer service agent, if needed.
“We have seen consumer preferences dramatically
shift towards digital and being able to manage their own journey,
so we’re investing more in our app and airport technology to make
travelling easier,” said Stephanie Tully, Qantas Group Chief
Customer Officer. “The existing kiosks were
instrumental in reducing queuing for check-in at airport counters
when they were introduced more than 10 years ago, and these new
kiosks will match the latest technology with customer preferences.
Understandably, our customers want to move through the airport and
get to the lounge or boarding gate as seamlessly as possible, and
the new kiosks will help speed things up.”
The increased use of digital boarding passes helps
to reduce paper waste. Pre-COVID19 almost 25 million paper
boarding passes were printed each year which can’t readily be
recycled. Qantas committed in 2019 to phase out their use as part
of its zero waste to landfill targets.
How to Use Qantas’ New Bag Tag
Kiosks
Headlines:
Subscribe to our
Travel Industry News RSS
Feed. To do
that in Outlook, right-click the RSS Feeds
folder, select Add a New RSS Feed, enter the URL of our
RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml
and click Add. The feed can also be used to add the headlines to your
website or channel via a
customisable applet. Have questions? Please read our
Travel News
FAQ. Thank you.