Travel Industry News at TravelNewsAsia.com since 1997
Wed, 2 November 2022

IATA's Global Passenger Survey Highlights Latest Trends in Air Travel

(02/11/22)  IATA has published the results of its 2022 Global Passenger Survey (GPS), showing that travelers top concerns for travel in the post-COVID19 crisis period are focused on simplification and convenience.

Travel during COVID19 was complex, cumbersome and time consuming due to government-imposed travel requirements, said Nick Careen, IATAs Senior Vice President for Operations, Safety and Security. Post-pandemic, passengers want improved convenience throughout their trip. Digitalization and use of biometrics to speed up the travel journey is the key.

Planning and Booking

Passengers want convenience when they plan their travel and when choosing where to depart from. Their preference is to fly from an airport close to home, have all booking options and services available in one single place and pay with their preferred payment method.

Thai Smile A320 reg: HS-TXH. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.
Thai Smile A320 reg: HS-TXH. Picture by Steven Howard of TravelNewsAsia.com

- Proximity to the airport was passengers main priority when choosing where to fly from (75%). This was more important than ticket price (39%);

- Travelers were satisfied being able to pay with their preferred payment method which was available for 82% of travelers. Having access to planning and booking information in one single place was identified as being top priority; and

- 18% of passengers said that they offset their carbon emissions, the main reason given by those that did not was not being aware of the option (36%).

Todays travelers expect the same online experience as they get from major retailers like Amazon, said Muhammad Albakri, IATA Senior Vice President Financial Settlement and Distribution Services. Airline retailing is driving the response to these needs. It enables airlines to present their full offer to travelers. And that puts the passenger in control of their travel experience with the ability to choose the travel options that they want with convenient payment options.

Travel Facilitation

Most travelers are willing to share their immigration information for more convenient processing.

- 37% of travelers said they have been discouraged from traveling to a particular destination because of the immigration requirements. Process complexity was highlighted as the main deterrent by 65% of travelers, 12% cited costs and 8% time;

- Where visas are required, 66% of travelers want to obtain a visa online prior to travel, 20% prefer to go to the consulate or embassy and 14% at the airport; and

- 83% of travelers said they would share their immigration information to speed up the airport arrival process. While this is high, it is slightly down from the 88% recorded in 2021.

Travelers have told us that barriers to travel remain, said Careen. Countries with complex visa procedures are losing the economic benefits that these travelers bring. Where countries have removed visa requirements, tourism and travel economies have thrived. And for countries requiring certain categories of travelers to get visas, taking advantage of traveler willingness to use online processes and share information in advance would be a win-win solution.

Airport Processes

Passengers are willing to take advantage of technology and re-thought processes to improve the convenience of their airport experience and manage their baggage.

- Passengers are willing to complete processing elements off-airport. 44% of travelers identified check-in as their top pick for off-airport processing. Immigration procedures were the second most popular top-pick at 32, followed by baggage. And 93% of passengers are interested in a special program for trusted travelers (background checks) to expedite security screening;

- Passengers are interested in more options for baggage handling. 67% would be interested in home pick-up and delivery and 73% in remote check-in options. 80% of passengers said that would be more likely to check a bag if they could monitor it throughout the journey. And 50% said that they have used or would be interested in using an electronic bag tag; and

- Passengers see value in biometric identification. 75% of passengers want to use biometric data instead of passports and boarding passes. Over a third have already experienced using biometric identification in their travels, with an 88% satisfaction rate. But data protection remains a concern for about half of travelers.

Passengers clearly see technology as key to improving the convenience of airport processes, said Careen. They want to arrive at the airport ready-to-fly, get through the airport at both ends of their journey more quickly using biometrics and know where their baggage is at all times. The technology exists to support this ideal experience. But we need cooperation across the value chain and with governments to make it happen. And we need to continuously reassure passengers that the data needed to support such an experience will be safely kept.

Latest exclusive video interviews Standard to Open Residences in Hua Hin and Phuket, Thailand; Video Interview with Amar Lalvani, Executive Chairman; Crowne Plaza Vientiane and Holiday Inn & Suites Vientiane - Interview with Murali Viswanathan, CGM; Settha Palace Hotel in Vientiane, Laos - Interview with Hala Krimi, GM; Cosi Vientiane Nam Phu Hotel - Interview with Pasin Nopsuwan, GM; Inthira Vang Vieng Hotel in Laos - Interview with Charles-David Hay, GM; S Vang Vieng Boutique Hotel in Laos - Interview with Sengnikone Bouphaphanh; Full Moon Island Resort in Kaoh Sdach, Cambodia - Interview with Indra Khanitha Lay Prohas; DiscoverLaos - Interview with Southisack Sayasavanh, Tours Director; Lao Airlines - Interview with Chanthanon Khampheng, Deputy Director - Commercial & Marketing; Dansavanh Nam Ngum Resort - Interview with Michelle Wang, Travel Director; 9 Exclusive Video Interviews with VIPs at the ASEAN Tourism Forum 2024 in Vientiane, Laos; 8 NTO Press Conferences from the ASEAN Tourism Forum 2024 in Vientiane, Laos; 13 HD Video Interviews from World Travel Market 2023 in London, England (WTMLDN); 5 HD Video Interviews from APG World Connect 2023 in Monaco, France; 15 HD Video Interviews from Routes World 2023 in Istanbul, Türkiye; and Electric Airport Taxis at Almaty Airport (ALA) in Kazakhstan - HD Video Interview with CEO.

Headlines: IndiGo to Launch Daily Flights Between Bengaluru and Bali, Indonesia  Thai Airways Confirms Boeing 787-9 Order  SkyScape Becomes Eve Air Mobility's First Urban ATM Customer in Japan  Royal Brunei Airlines Orders Four Boeing 787-9 Aircraft  TransNusa Airlines Rebranding as a Premium Service Carrier  Moxy Hotel Opens in Bangkok, Thailand  Peninsula Bangkok Appoints Masahisa Oba as Managing Director  Silk Avia Takes Delivery of First New ATR 72-600 Turboprop Aircraft in Central Asia  Korean Air to Enhance Retailing Strategy with Accelya's FLX Platform  Rohit Pandey Returns to Minor as GM of the Anantara Jaipur Hotel  Marriott Soft Opens First Moxy Hotel in Malaysia  AirAsia X to Launch Flights Between Kuala Lumpur and Almaty, Kazakhstan on 14 March  Malaysia Airlines Opens Ticketing Outlet at Paradigm Mall in Petaling Jaya  Marriott Expands Apartments with Properties Signed in Italy, USA and Saudi Arabia  Stockholders of Hawaiian Holdings Vote to Adopt Merger Agreement with Alaska Airlines  Thailand Travel Mart Plus (TTM+) 2024 Opens Online Registration for Buyers and Sellers  Lore Group's Five Design-Led Hotels Join Global Hotel Alliance  Hilton Partners Small Luxury Hotels of the World  British Airways Using E-Logs Platform to Predict and Enhance Aircraft Maintenance Issues  Surf Air Mobility Secures Early Delivery Positions for 90 Electra eSTOL Aircraft  Nine Exclusive Video Interviews with VIPs at ASEAN Tourism Forum 2024 in Vientiane, Laos  Thai Airways to Unveil Details of Boeing Aircraft Order at Singapore Air Show 2024  Hong Kong Reports Provisional Visitor Arrival Numbers for January 2024  Accor Hotels in New Zealand to Become Gold Standard Sustainable Tourism Businesses  American Express Opens World's Largest Centurion Lounge at ATL Airport in USA  Minor Hotels Reports Record Full Year Figures  Korean Air's Acquisition of Asiana Gets Conditional Clearance from European Commission  CapitaLand Establishes CLARA Fund II; Acquires Two lyf-Branded Properties as Seed Assets  ATR Receives B-Score from CDP Climate Change  Dassault to Showcase Falcon 6X and Falcon 2000LXS at the Singapore Air Show 2024  IHG's Expanding Hotel Portfolio in Vientiane - Interview with Murali Viswanathan, CGM  Settha Palace Hotel in Vientiane, Laos - Interview with Hala Krimi, General Manager  Vietjet Launches Flights Between Saigon and Chengdu, China  Inthira Vang Vieng Hotel in Laos - Interview with Charles-David Hay, General Manager  IHG Hotels at Dubai Festival City Appoints Pranav Vohra as Cluster Commercial Director  S Vang Vieng Boutique Hotel in Laos - Interview with Sengnikone Bouphaphanh  Full Moon Island Resort in Kaoh Sdach, Cambodia - Interview with Indra Khanitha Lay Prohas  Jetstar Launches Flights from Brisbane to Osaka and Seoul  IHG to Expand Six Senses Brand to Kyoto, Japan  DiscoverLaos - HD Video Interview with Southisack Sayasavanh, Tours Director  Cosi Vientiane Nam Phu Hotel - Interview with Pasin Nopsuwan, General Manager  Hyatt Expands JdV Brand of Hotels to Goa, India  Thailand to See Increase in Chinese New Year Tourism Spend  Lao Airlines - Exclusive Video Interview with Chanthanon Khampheng at ATF 2024  Dansavanh Nam Ngum Resort in Laos - Interview with Michelle Wang, Travel Director  Marriott Hotel Opens on Gurney Drive in Penang, Malaysia  Emirates to Increase Capacity on Flights to Osaka, Japan  Michelle Lee Joins Pullman Bangkok Hotel G as General Manager  Rosewood Makes Changes to Senior Management Team  Smiths Detection to Upgrade Security at Fukuoka Airport in Japan  Standard to Open Residences in Hua Hin and Phuket, Thailand; Video Interview with Amar Lalvani  AirAsia Indonesia Launches Flights Between Jakarta and Kota Kinabalu, Malaysia  Philippine Airlines to Deploy Amadeus Traveler DNA  Mantra Club Croc Airlie Beach Completes A$8 Million Refurbishment of All 160 Guestrooms  Vietjet Wet Leases Two Aircraft to Meet Surge in Lunar New Year Travel Demand  Singapore Cruise Centre to Upgrade Tanah Merah Ferry Terminal  IHG Signs New-Build 150-Key Holiday Inn Hotel in Guwahati, India  Thai AirAsia Launches Flights from Bangkok (DMK) to Shanghai and Kaohsiung  TFE Signs New-Build Apartment Hotel in Brisbane, Australia  Ritz-Carlton Hotel Opens in Las Colinas Area of Dallas, USA  8 NTO Press Conferences from the ASEAN Tourism Forum 2024 in Vientiane, Laos  Swiss to Launch Flights Between Zurich and Seoul, South Korea  Singapore Welcomed 13.6 Million Visitor Arrivals in 2023; Targets 15-16 Million in 2024  Cathay Pacific Resumes Flights Between Hong Kong and Chennai, India  Greater Bay Airlines Increases Flights Between Hong Kong and Bangkok, Thailand  Thai AirAsia Launches Flights Between Hat Yai and Singapore  CapitaLand Sells Citadines Mount Sophia Singapore for SG$148 Million  American Airlines to Launch Flights Between DFW and Brisbane, Australia  Minor Hotels Signs Second Anantara Resort in Oman  Dubai Home to Dorchester Collection's First Hotel in Middle East  Global Airline RPK in 2023 Up 36.9% on 2022; International Traffic Up 41.6%  Amadeus Adds Border Control Solutions to Portfolio with Vision-Box Acquisition  Ascott Opens 8th Citadines Property in Singapore  Brix Hotel by Pinetree Opens in Sepang, Malaysia  IATA Reports December and Full-Year 2023 Air Cargo Numbers  Capella to Open Hotel in Taipei, Taiwan  Seibu Prince Hotels to Deploy Sabre SynXis Central Reservation System  Hong Kong Airport Reports December and Full-Year 2023 Traffic  IHG Signs Franchise Agreement for a voco Hotel in Stockholm, Sweden  Air Canada Joins Hidden Disabilities Sunflower Program  IHG Signs Sixth Vignette Collection Hotel in Thailand  Airbus Helicopters Partners Tata to Establish H125 Final Assembly Line in India  Strikes Force Finnair to Cancel Around 550 Flights  Record Number of Summer Flights from Munich Airport to Asia  AirAsia Move Expands Event Ticketing with Coras Partnership  Laos Tourism Press Conference at the ASEAN Tourism Forum 2024 in Vientiane, Lao PDR  Thailand Tourism Press Conference with Thapanee Kiatphaibool and Nithee Seeprae of TAT  Philippines Tourism Press Conference at the ASEAN Tourism Forum 2024 in Vientiane, Laos  Malaysia Tourism Press Conference at the ASEAN Tourism Forum 2024 in Vientiane, Laos  Cambodia Tourism Press Conference at the ASEAN Tourism Forum 2024 in Vientiane, Laos  Singapore Tourism Press Conference by Kwan Su Min, Director Communications Marketing Group, STB  Myanmar Tourism Press Conference by Tin Myo Aung, Deputy Director - Ministry of Hotels and Tourism at ATF 2024  Vietnam Tourism Press Conference at ASEAN Tourism Forum (ATF) 2024 in Vientiane, Laos  IndiGo to Launch Flights Between Hyderabad and Bangkok, Thailand  AirAsia Unveils Top Hotels and Destinations Booked in 2023  Air Astana Takes Delivery of 50th Aircraft  Air China Resumes Shanghai - Munich Flights  Finnair Warns of Possible Flight Cancellations  India's Akasa Air Orders 150 More Boeing 737 MAX Aircraft  Marriott Puts Together Consumer Operations Team in Asia Pacific  Etihad Airways Expands Distribution Agreement with Travelport  AirAsia to Relocate Operations at Guangzhou Baiyun International Airport  Tumi Partners Weber Zhang for 2024 Lunar New Year Collection  Crowne Plaza Changi Airport Hotel Completes Enhancement Project  Mandarin Oriental Opens First Hotel in Saudi Arabia  IHG Appoints Leanne Harwood as SVP / MD, Luxury & Lifestyle - Americas  Cebu Pacific Adds Two Electric Buses to Airport Shuttle Fleet at NAIA in Manila  St. Regis Resort Opens on Private Island in Red Sea, Saudi Arabia  Marriott Hotel Opens in Nagasaki, Japan  AirAsia Malaysia to Launch Flights Between Kota Kinabalu and Shanghai, China  Qantas to Launch E190 Flights Between Darwin and Singapore  Hahn Air Becomes Hahnair as Company Unveils New Brand Identity  Scandinavian Airlines Adds Atlanta Flights to Summer 2024 Schedule  Cross Expands Vibe Brand to Indonesia with Opening of Hotel in Kuta, Bali  Marriott to Expand Ritz-Carlton Yacht Collection with Ilma in 2024 and Luminara in 2025  Minor Opens First Avani Hotel in Germany  IHG Signs New-Build Hotel in Abha, Saudi Arabia  IATA Reports Global Air Traffic Data for November 2023  Sam Machado Returns to Sabre as MD of Agency Business - India and South Asia  John Simeone Appointed CEO of Jetstar Asia  Emirates to Increase Flights to Seoul, South Korea  Delta Orders 20 Airbus A350-1000 Aircraft  Latest Global Air Cargo Data Shows Strongest Growth in Two Years  Sabre Signs Expanded Distribution Agreement with IAG  Transavia France Takes Delivery of First Airbus A320neo  Korean Air Signs Sustainable Aviation Fuel Agreement with Yusen Logistics  Assaia Appoints Christiaan Hen as CEO  SKY express Expands Fleet with an ATR 72-600  Marriott Signs Third Ritz-Carlton and First Marquis Hotels in Beijing, China  Park Hyatt Hotel Opens in Marrakech, Morocco  Marin Leuthard Joins Four Seasons Resort Sharm El Sheikh as Executive Chef  Emirates Reopens Lounge at Dusseldorf Airport  Air France Adds Seven Destinations to Summer 2024 Schedule  Dusit Princess Resort Soft Opens in Phatthalung, Thailand  Stuart De San Nicolas Appointed GM of Three Luxury Resorts in Maldives  Jetstar Asia Launches Flights Between Singapore and Wuxi, China  Pasin Nopsuwan Appointed GM of Centara's First COSI Hotel in Laos  Smiths Detection to Upgrade Security at London Gatwick Airport in England  Alastair McAlpine Moves to Japan as Pre-Opening GM of Four Seasons Hotel Osaka  Second Edition Hotel Opens in Tokyo, Japan  Dalip Singh Appointed GM of Pan Pacific Orchard Hotel in Singapore  IndiGo to Launch Flights Between Mumbai and Ayodhya, India  13 Exclusive HD Video Interviews with VIPs at World Travel Market 2023 in London, England  Five Exclusive HD Video Interviews from APG World Connect 2023 in Monaco, France  15 Exclusive HD Video Interviews from Routes World 2023 in Istanbul, Türkiye  Electric Airport Taxis at Almaty Airport in Kazakhstan - Video Interview with Co-Founder  Pictures from Miss International Queen 2023 Transgender Beauty Pageant in Pattaya, Thailand  Exclusive Video Interviews with 17 Miss International Queen 2023 Contestants  Living With One Eye - Six Years On by Steven Howard  HD Videos and Interviews  Podcasts from HD Video Interviews  RSS Feed - Travel Industry News  Ticker - Travel Industry News  Travel Industry News Archives  Travel Trade Shows  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Subscribe to our Travel Industry News RSS Feed Travel Industry News RSS Feed from TravelNewsAsia.com. To do that in Outlook, right-click the RSS Feeds folder, select Add a New RSS Feed, enter the URL of our RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml and click Add. The feed can also be used to add the headlines to your website or channel via a customisable applet. Have questions? Please read our Travel News FAQ. Thank you.

     
Advertising
Advertising
Copyright © 1997-2024 TravelNewsAsia.com