Malaysia Airlines Prepares for Contactless Air Travel Experience

Malaysia Airlines is embarking on a journey that will see it make the most of current and future technologies with the aim of making contactless air travel a reality for its passengers.

This will start at home, where passengers can create and customize their bookings such as select preferred meals, seats and other services with the integration of enhanced features on Malaysia Airlines’ mobile app.

Biometric facial recognition technology will take over several boarding procedures and verifications of travel documents, offering a hassle-free and contactless check-in, security clearance and boarding processes.

Other new features that will be made available on the airline’s app include the e-wallet cashless payment option that will allow passengers to buy seat upgrades and make last-minute purchases.

On top of that, passengers will also be able to access e-reading materials such as its inflight magazine, Going Places and check out the e-menu to see the onboard dining selection.

Malaysia Airlines also plans to Integrate IATA Travel Pass into its Own App so that customers can easily check that they have all the required, and officially approved, COVID19 documentation for anywhere they may be flying to and from.

Malaysia Airlines’ Group Chief Operations Officer, Ahmad Luqman Md Azmi, said, "As an airline that puts customer experience at the centre of everything we do, we will continue to focus on driving attributes that meet customers’ evolving needs and preferences especially related to their safety and comfort."

The airline has published the following short video to showcase upcoming features that will be implemented during departure and arrival at Kuala Lumpur International Airport (KLIA).

See also: Malaysia Airlines to Integrate IATA Travel Pass into its Own App.

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