Ethiopian Airlines Upgrades Self Service Check-In and Bag Drop Options at Addis Ababa Bole Int. Airport

SITA has upgraded Ethiopian Airlines' self-service check-in and bag drop options at Addis Ababa Bole International Airport (ADD).

The technology, which features SITA Smart Path Drop & Fly baggage solution, has been implemented in the new extension of the check-in area so that international passengers of Ethiopian Airlines can benefit from the service.

Passengers using the technology can directly proceed to the self-bag-drop area to check in their bags, avoiding long lines and reducing congestion in the airport at a time when social distancing remains a priority.

The technology deployed also reduces passenger contact with ground agents, another key benefit under the context of COVID19.

Getinet Tadesse, Acting Group Chief Information Officer, Ethiopian Airlines, said, "Both SITA and Ethiopian Airlines Group have had a clear objective of enhancing the passenger experience through intelligent, automated services, increasing operational efficiency for the airport, and safeguarding passengers as we emerge from the pandemic. As the leading airline on the continent, we are delighted to welcome passengers back to the skies with improved passenger solutions. The implementation of Smart Path self bag-drop technology at our main hub will take passengers’ experience to another level through simplifying air travel while keeping customers safe."

Ethiopian Airlines is one of the first airlines in the region to implement this level of automation in passenger processing. The deployment also prepares ADD for future implementations, including future-proofing the airport so that it can more easily accommodate biometrics.

Hani El-Assaad, President, Middle East & Africa, said, "ADD is one of the first airports in Africa to implement Smart Path bag-drop technology and Ethiopian Airlines, Africa's largest growing carrier, is the first adopter. This deployment marks a significant milestone in Africa's air transport industry evolution. It shows that airports and airlines are ready to successfully embrace automated and intelligent airport solutions to ensure sustainable growth and lays the groundwork for a smarter, touchless future of air travel."

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