Hilton Upgrading Digital Key Technology

Hilton is upgrading its digital key technology to allow more than one guest to have access to their room’s digital key, effectively turning the free Hilton Honors app on their smartphone into a room key.

Since its launch in 2015, Hilton’s Digital Key has expanded rapidly and is now available at more than 80% of Hilton’s portfolio, or close to 5,400 of Hilton’s more than 6,600 properties worldwide.

The technology has been used to open more than 135 million guestroom doors, and has reduced plastic waste by 125 tons, furthering Hilton’s Travel with Purpose commitment to cut its environmental footprint in half by 2030.

In the coming months, Digital Key Share will roll out globally to all hotels currently offering Digital Key technology.

“Our guests across Asia Pacific are among the most digitally connected and savvy. They value the convenience of having all that they need in the palm of their hands, and we continue to cater to these expectations with our industry-leading digital innovations,” said Ben George, senior vice president and commercial director, Asia Pacific, Hilton. “We look forward to welcoming our valued guests and members when they are ready to travel again.”

The primary guest can share their active digital key with up to four additional people or devices from the Hilton Honors app.

For the secondary guest to gain access to the digital key, they must receive an invitation from the primary guest, be logged into the Hilton Honors app and pass a security check that happens instantly in the background.

Guests who accept a share will have access to the room and property throughout the duration of the stay and, for security purposes, cannot further share the digital key.

“We’ve always had our guests at the heart of everything we do, and we continue to listen, evolve and innovate to give them more choice and control over their hotel stay,” said Chris Silcock, executive vice president and chief commercial officer, Hilton. “Our approach to technology always starts with the guest experience, and as travel returns, we are pleased to provide Hilton guests with enhancements to their stay that are seamless, flexible and allow them to focus on what matters most – creating new memories.”

See also: Hotel Waste, Single-Use Plastic and Climate Change - Video Interview with WWF.

See latest Travel Industry News, Video Interviews, Pictures, Podcasts and other news regarding: Keys, Hilton, Pattaya, Plastic, Waste.