Travel Industry News at TravelNewsAsia.com since 1997. Interviews, podcasts, videos, pictures and more
Sun, 16 May 2021

Rebuilding Hospitality - Amadeus Publishes Results of Global Hotel Survey

New research from Amadeus reveals how the hospitality industry worldwide is adapting to the complex and ever-changing working environment that COVID19 has created.

Business intelligence data from Amadeus Demand360 shows that hotel occupancy levels are now on an upward trajectory, reaching 46% in April 2021, up from the low point of just 13% in April 2020.

Australia and New Zealand, in particular, recorded a steady increase in occupancy levels from 30% to 60% in February April 2021, surpassing global occupancy rates. The results are aligned with the recent quarantine-free travel bubble between Australia and New Zealand.

On a global level, the data shows the booking lead time is lengthening, indicating growing consumer confidence to plan ahead and in the generous cancelation policies currently available.

For much of the past year, nearly all reservations across the world were made within 0-7 days of travel. In recent weeks, bookings made on the same day of travel, which are the most problematic for the industry to accommodate, have shrunk globally from 39% the first week of 2021 to 23% the week of 25 April 2021, and 31-60 days bookings increased from 6% the first week of 2021 to 11% the week of 25 April 2021. Click to enlarge.

For much of the past year, nearly all reservations across the world were made within 0-7 days of travel. In recent weeks, bookings made on the same day of travel, which are the most problematic for the industry to accommodate, have shrunk globally from 39% the first week of 2021 to 23% the week of 25 April 2021, and 31-60 days bookings increased from 6% the first week of 2021 to 11% the week of 25 April 2021.

The Rebuilding Hospitality report incorporates a survey of 688 global hoteliers delivering new insights into current sentiment and plans:

Significant growth optimism: There is a sense of optimism as 30% of hoteliers anticipate opening one or multiple sites in 2021.

Leisure travelers are driving recovery: The majority (63%) of hoteliers worldwide think that leisure travel will drive their recovery with domestic leisure by far the highest contributor (45%). In line with this, Amadeus data shows that US, China, and the rest of Asia are starting to see an increase in OTA booking volume, shifting the focus away from a dependence on direct bookings during the pandemic.

Recruiting will be a high priority: Over half (59%) of global hoteliers anticipate that they will need to hire new staff in 2021.

Opinion on vaccine passports divided amongst hoteliers: Over half of Asian hoteliers say they are considering asking for vaccine passports before permitting guests to stay whereas just under half of hoteliers in the Americas say they will definitely not be adopting this approach. In EMEA, nearly half of hoteliers are uncertain on their strategy in this area.

When considering the aspects of the pandemic pivots that will be here for the longer term, the report reveals:

Enhanced hygiene measures are here to stay: A third (32%) of hoteliers think that they will always need significant social distancing, sanitization and visible hygiene measures.

Long-term reduction in guest contact and stayover cleans: 20% of global hoteliers indicate they will keep interaction between staff and guests to a minimum for the long term, and 21% plan to reduce daily housekeeping for guests.

Personalization could help cross the contactless hospitality divide: Over a quarter of respondents (30%) said that contactless tech to support personalized guest experiences was one of the developments in hospitality they were most excited about as we emerge from the pandemic. Around one in four hoteliers (24%) went on to say they would be turning to technology to support personalized experiences making sure the human touch of hospitality is not lost.

Work staycations and long stay rental investments: Creative business pivots like offering work staycations and investment in facilities that help travelers elongate stays have helped hoteliers test out new strategies to access new guest segments. Hoteliers report that these will stay as part of the portfolio for the long-term.

Maria Taylor, Head of Commercial, Asia-Pacific, Hospitality, Amadeus, said, From our survey, nearly half of hoteliers (48%) across Asia-Pacific said they expect pre-pandemic levels of occupancy to return in 2022. And those expectations are supported by our data, as Australia and New Zealands occupancy growth in the first months of this year reflect that strong appetite for travel. Meanwhile, technology continues to play a central role to help hoteliers adapt to changing traveler needs, as 1 in 3 hoteliers surveyed in Asia Pacific (33%) are turning to contactless technology to enhance guest experiences. At Amadeus, we will continue to support our partners as we continue to rebuild the travel industry together.

The Rebuilding Hospitality report was managed by Amadeus and conducted anonymously with hoteliers in March and April 2021. The 33-page (4.7MB) report can be downloaded here.

See latest Travel Industry News, Video Interviews, Podcasts and other news regarding: COVID19, Amadeus, Trends, Outlook, Forecast.

Headlines: Malaysia Airlines Enhances Operations with Sabre Network Planning and Optimization Solutions  ATPCO to Add IATA's CO2 Connect Data to Routehappy Amenities  ATR Unveils Luxurious New Cabin Designs  Embraer to Showcase Eve's eVTOL Cabin Mock-Up at Paris Air Show 2023  Solomon Islands Reports Q1 2023 Visitor Arrivals  Hani Akkari Appointed GM of The Chedi Katara Hotel & Resort in Doha, Qatar  FCM Partners Executive Education Division of National University of Singapore Business School  Spas at Mandarin Oriental to Launch Music Programme on Global Wellness Day  HotelIQ Appoints Estella Hale as CCO  Qatar Aviation Services Receives IEnvA Certification  Tourism Seychelles - Exclusive Interview with Sherin Francis, Principal Secretary  InterContinental Bangkok Reopens After Multi-Million Dollar Renovation  Yvonne Manzi Makolo Becomes First Woman to Chair IATA Board of Governors  Vietnam and Turkish Airlines Sign Codeshare Agreement  Holterman Expands Range of Xtreme Motoryachts with 60-Footer  Accelya Working with American to Make EDIFACT Tickets Exchangeable Through NDC  Emirates to Host 80th IATA AGM and World Air Transport Summit in 2024  IHG Working with Apple to Enable AirPlay in Hotel Rooms  Air France-KLM to Enhance Corporate Travel Management Solution with Cytric  Concur Partners battleface Corporate Travel Insurance  Can Flight and Accommodation Supply Keep up with Demand?  IndiGo Expands International Services with Six New Routes  Wyndham to Rebrand 591-Key Hotel in Singapore  ANA Transforms Boeing 787-9 into Pikachu Jet NH  Star Alliance Appoints Theo Panagiotoulias as CEO  IATA Reports Substantial Increase of Unruly Passenger Incidents  Diogo Elias Joins Avianca Cargo as Vice President of Corporate Development  Hong Kong Airlines to Resume Flights to Chongqing and Sanya; Increase Hangzhou  Air Canada Launches Flights from Montreal to Three Destinations in Europe  SalamAir to Launch Flights Between Salalah and Bahrain  Minor Hotels Signs Second Anantara Resort in Brazil  Indonesia and Malaysia Named World's Top Two Destinations for Muslim Travellers  IHG Simplifies Hotel Wi-Fi with Auto Connect Solution  Qatar Airways Resumes Flights to Tokyo Haneda  Global Air Traffic at 90.5% of Pre-COVID19 Levels in April 2023  Steve Armitage to Leave BEIA for Hospitality New Zealand  Air Canada Café Opens at Billy Bishop Toronto City Airport  Air Algérie Orders Five A330-900s and Two A350-1000s  IHG Signs Third Kimpton Hotel in Spain  Norse Atlantic Launches London Gatwick - Washington Dulles Flights  Marriott Signs World's Largest Aloft Hotel in Singapore  All Nippon Airways Expands Use of Sabre Slot Manager  IATA Reports Continued Decline in Global Air Cargo Demand  Accor Opens Mantra Hotel in Bunbury, Western Australia  DiDi Enterprise Solutions Partners Amadeus for China Expansion  Yannick Alléno's First Restaurant in London to Open 1 July 2023  World's First All-Inclusive Tivoli Resort Opens in Algarve, Portugal  Upgraded Credit Ratings for Pegasus Airlines  SAS Opens Reservations on Historic First Commercial Electric Flight  Qatar Airways Signs Deal with Shell for 3,000 Metric Tonnes of SAF at AMS  Qantas to Resume Flights to New York, USA in June  Singapore Airlines to Offer Unlimited Free WiFi in All Classes  Plaza Premium Opens First Airport Lounge in Japan  Carlos Rodriguez Appointed Senior Executive Chef of Two Luxury Resorts in Seychelles  Vietnam Airlines Completes SkyTeam's Sustainable Flight Challenge  Munich Airport Breaks Ground on 358-Room ibis Styles Hotel  IHG Breaks Ground on Even Hotel in Doral, Miami  Multi-Modal Cargo Hub to be Constructed at Noida Airport in Uttar Pradesh, India  Norse Opens Ticket Sales on London Gatwick - Miami Flights; Confirms End to FLL Service  Emirates' Complimentary 1 and 2-Night Hotel Stay Promotion Ends 11 June  Starlux Airlines to Launch Flights Between Taipei and Clark, Philippines  Qantas Unveils Details of Group Strategy Through 2030  Asia Pacific Airlines Report 198.9% Increase in RPK  Hyatt Expands Inclusive Collection with Adults-Only Impression by Secrets Brand  Stéphane Gras Returns to USA as GM of Four Seasons Hotel San Francisco  Dusit Opens Second Asai Hotel in Bangkok, Thailand  AirAsia Aiming to Establish Fuzhou Airport as a Gateway Hub for Southeast Asia  Textron Expands Partnership with Absolute Aviation  Boeing Phantom Works Begins Construction of 47,500 sqft ACC in St. Louis, Missouri  Lancashire Cricket Helps Youngsters in UAE Improve Their Game  Garuda Indonesia and Singapore Airlines Explore Joint Venture  Wyndham Signs Two Hotels in Bangkok, Thailand  Norse Atlantic Launches Flights to Orlando and Fort Lauderdale from London Gatwick  Eve Air Mobility to Build First Full-Scale eVTOL Prototype in H2 2023  ITA Airways Takes Delivery of First Airbus A330neo  Dassault Business Jets to Feature Honeywell's Cabin Sentinel  AC Hotel by Marriott Opens in St. Julian's, Malta  Fiji Airways to Increase Flights to Hong Kong  Qantas to Bid Farewell to Boeing 717 VH-NXI Named Blue Mountains  Boeing Signs P-8A Poseidon MOU with ST Engineering  PPHG Opens Two Hotels in Same Skyscraper in Shinjuku, Tokyo, Japan  Holiday Inn Club Vacations Buys Four Royal Resorts in Mexico  Air Corporate Orders 43 Airbus Helicopters  British Airways Begins Phased Rollout of New Uniforms  United Airlines to Expand Services at Denver Hub  Air Canada Adds More Sun to Winter Schedule  Honeywell Partners PT Dirgantara Indonesia on Philippine Air Force NC212i Program  Korean Air Celebrates Earning Lithium Battery CEIV Certification from IATA  Rolls-Royce Expands Business Aviation Solutions with CorporateCare Flex  Embraer Appoints Frederico Lemos as CCO - Defense & Security  Malaysia's SKS Airways to Lease Ten E195-E2s; Signs Services Deal with Embraer  Mandarin Oriental Signs Residential Project in Madrid, Spain  Heekyung Chung Moves to Vietnam as DOSM of Hyatt Regency Danang  Hong Kong Airlines to Launch Flights to Nagoya, Japan  Scoot to Add Nine E190-E2 Aircraft to Fleet  CAE to Open 8,000 sqm Business Aviation Training Centre in Vienna, Austria  Minor Opens Eighth Anantara Hotel in Europe  Marriott Bonvoy Launches Two-Way Points Exchange with FFPs of ANA and JAL  Turkish Airlines Extends Contract for Accelya's Industry Insights Solution  Thai Airways Signs SAF-Related MOU with Bangchak  Mandarin Oriental Signs Hotel and Residences in Athens, Greece  Living With One Eye - Six Years On by Steven Howard  Seoul's Yellow Balloon Tour to Upgrade Services with Sabre Partnership  Solomon Islands Lifts All COVID19-Related Travel Restrictions  Renaissance Hotel Opens in Porto, Portugal  Aruba Certifies ExecuJet MRO Services Malaysia to Maintain Several Aircraft Types  Honeywell Appoints Galaxy Aerospace as an Authorised Avionics Dealer  St. Regis Hotel Opens in Chicago, USA  IndiGo to Expand Domestic Services from the Wine Capital of India, Nashik  Outrigger to Buy Two Hotels in Maui, Hawaii  Cebu Pacific Resumes Laoag - Manila Flights  Marriott Appoints Brian Povinelli as SVP Global Head of Marketing and Brand  Hyatt Signs Second Thompson Hotel in California, USA  Air New Zealand's New Amenity Kits Feature Skincare Inspired by Traditional Maori Practices  Birmingham Airport Partners Smiths Detection for Security Screening Upgrade  Jetstar Takes Delivery of 7th A321neo LR; Changes Check-In and Bag Drop Times  Emirates Expands Free Inflight Connectivity  Doug Parker Joins Qantas Board  Etihad Airways to Launch Flights to Osaka, Japan  Saudia Partners Accenture for Digital Transformation  Sheraton Hotel Opens in Kagoshima, Japan  IndiGo to Expand Kolkata Network; Launch Bangkok Flights in June  Air Canada to Launch Flights Between Toronto and Yellowknife  InterContinental Danang Builds Bridges for Red-Shanked Douc Langurs  Vietnam Airlines Launches Hanoi - Mumbai Flights  Hong Kong Airport Handled 3.1 Million Passengers in April  Korean Air Employees Make a Difference in Chitwan, Nepal  Qatar Airways Signs Codeshare Agreement with Air Seychelles  Boeing Business Jets Sells Two BBJ 787-8s and a BBJ 737-7  Argentina Wins Rugby Sevens Cup Title in London; New Zealand Crowned Champions  IndiGo to Expand Network with New Direct Flights to Middle East  Jagdeep Thakral Moves to Oman as GM of dusitD2 Naseem Resort Jabal Akhdar  Royal Jordanian to Expand Fleet with Eight Embraer E2 Aircraft  Air Canada Installs Air Quality Sensors from IAGOS on an A330  Qantas to Lease Two Finnair A330s  American Airlines Signs 10-Year Use and Lease Agreement with DFW  airasia shop Expands Duty Free Options with Dufry  Songtsam Partners Xiamen Airlines to Promote Tourism to Yunnan, China  Air Astana Celebrates 21st Anniversary; Targets 8.5 Million Passengers in 2023  Elbit Systems to Supply 20 PULS Artillery Rocket Systems to Royal Netherlands Army  India's Aviation Market - Interview with Roshan Mendis, EVP / CCO of Sabre Travel Solutions  Ascott Appoints Two Vice Presidents of Business Development  Minor Hotels Partners Saudi Arabia's Tourism Development Fund  Air Canada Signs Codeshare Agreement with flydubai  IHG Signs MDA with Tashyid for 12 Holiday Inn Express Hotels in Saudi Arabia  Chiva-Som Wellness Resort in Thailand Launches Personalised Supplements Service  Accor Signs New-Build Novotel Hotel in Box Hill, Melbourne  Paris Saint-Germain Football Players Make Dreams Come True at Parc des Princes  Swiss-Belhotel Joins airasia SuperApp's OTA  Hellenic Air Force Takes Delivery of First Two M-346 Training Aircraft  AirAsia Malaysia Launches Flights Between Kuala Lumpur and Kertajati in West Java, Indonesia  Finnair Makes Major Changes to Baggage Restrictions; Launches Superlight Tickets  Plugo to Install EV Charging Stations at Marriott Hotels in Japan  Forward Bookings Show Peak Northern Summer Holiday Season Up 35% on 2022  SITA Reports Increase in Mishandled Baggage  Jewar Airport in Uttar Pradesh, India Signs PPS Agreement with Amadeus  Two Senior Appointments at Mandarin Oriental  India's Star Air Begins Commercial Flights with First E175 Aircraft  Savills Reports Strong Growth in Hotel ADR for Most Cities in Australia  Skyservice Business Aviation Opens FBO at Napa County Airport in California, USA  Hong Kong Rowing Association Celebrates Opening of Major Extension in Sha Tin  Embraer Showcases Short Runway Capability of E190-E2 in South Korea  Cathay Pacific Offering 5,590 Free Tickets to Residents of Bangladesh, India, Nepal and UAE  IHG Signs Two Hotels in Cairo, Egypt  Hong Kong Disneyland Reports Record-High Local Attendance and Annual Pass Membership  China Airlines to Operate First Passenger-Carrying Flight Using SAF  Singapore Festival of Football Attracts Top European Teams  French DGA Tests Airbus VSR700 Unmanned Aerial System at Sea  IHG Opens InterContinental Hotel in Rome, Italy  BP Completes US$1.3 Billion Acquisition of TravelCenters of America  Yotel Signs First Hotel in Thailand  AirAsia Malaysia to Launch Three New Routes to China  China Airlines to Launch Flights Between Kaohsiung and Seoul (Gimpo) in July  MasterCard Publishes Travel Industry Trends 2023 Report  Pictures from Miss International Queen 2022 in Pattaya, Thailand  HD Video Interviews from Miss International Queen 2022 in Pattaya, Thailand  HD Videos and Interviews  Podcasts from HD Video Interviews  RSS Feed - Travel Industry News  Ticker - Travel Industry News  Travel Industry News Archives  Travel Trade Shows  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Subscribe to our Travel Industry News RSS Feed Travel Industry News RSS Feed from TravelNewsAsia.com. To do that in Outlook, right-click the RSS Feeds folder, select Add a New RSS Feed, enter the URL of our RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml and click Add. The feed can also be used to add the headlines to your website or channel via a customisable applet. Have questions? Please read our Travel News FAQ. Thank you.

     
Advertising
Advertising
Copyright © 1997-2023 TravelNewsAsia.com