Travel Industry News at TravelNewsAsia.com since 1997. Interviews, podcasts, videos, pictures and more
Sun, 16 May 2021

Rebuilding Hospitality - Amadeus Publishes Results of Global Hotel Survey

New research from Amadeus reveals how the hospitality industry worldwide is adapting to the complex and ever-changing working environment that COVID19 has created.

Business intelligence data from Amadeus Demand360 shows that hotel occupancy levels are now on an upward trajectory, reaching 46% in April 2021, up from the low point of just 13% in April 2020.

Australia and New Zealand, in particular, recorded a steady increase in occupancy levels from 30% to 60% in February April 2021, surpassing global occupancy rates. The results are aligned with the recent quarantine-free travel bubble between Australia and New Zealand.

On a global level, the data shows the booking lead time is lengthening, indicating growing consumer confidence to plan ahead and in the generous cancelation policies currently available.

For much of the past year, nearly all reservations across the world were made within 0-7 days of travel. In recent weeks, bookings made on the same day of travel, which are the most problematic for the industry to accommodate, have shrunk globally from 39% the first week of 2021 to 23% the week of 25 April 2021, and 31-60 days bookings increased from 6% the first week of 2021 to 11% the week of 25 April 2021. Click to enlarge.

For much of the past year, nearly all reservations across the world were made within 0-7 days of travel. In recent weeks, bookings made on the same day of travel, which are the most problematic for the industry to accommodate, have shrunk globally from 39% the first week of 2021 to 23% the week of 25 April 2021, and 31-60 days bookings increased from 6% the first week of 2021 to 11% the week of 25 April 2021.

The Rebuilding Hospitality report incorporates a survey of 688 global hoteliers delivering new insights into current sentiment and plans:

Significant growth optimism: There is a sense of optimism as 30% of hoteliers anticipate opening one or multiple sites in 2021.

Leisure travelers are driving recovery: The majority (63%) of hoteliers worldwide think that leisure travel will drive their recovery with domestic leisure by far the highest contributor (45%). In line with this, Amadeus data shows that US, China, and the rest of Asia are starting to see an increase in OTA booking volume, shifting the focus away from a dependence on direct bookings during the pandemic.

Recruiting will be a high priority: Over half (59%) of global hoteliers anticipate that they will need to hire new staff in 2021.

Opinion on vaccine passports divided amongst hoteliers: Over half of Asian hoteliers say they are considering asking for vaccine passports before permitting guests to stay whereas just under half of hoteliers in the Americas say they will definitely not be adopting this approach. In EMEA, nearly half of hoteliers are uncertain on their strategy in this area.

When considering the aspects of the pandemic pivots that will be here for the longer term, the report reveals:

Enhanced hygiene measures are here to stay: A third (32%) of hoteliers think that they will always need significant social distancing, sanitization and visible hygiene measures.

Long-term reduction in guest contact and stayover cleans: 20% of global hoteliers indicate they will keep interaction between staff and guests to a minimum for the long term, and 21% plan to reduce daily housekeeping for guests.

Personalization could help cross the contactless hospitality divide: Over a quarter of respondents (30%) said that contactless tech to support personalized guest experiences was one of the developments in hospitality they were most excited about as we emerge from the pandemic. Around one in four hoteliers (24%) went on to say they would be turning to technology to support personalized experiences making sure the human touch of hospitality is not lost.

Work staycations and long stay rental investments: Creative business pivots like offering work staycations and investment in facilities that help travelers elongate stays have helped hoteliers test out new strategies to access new guest segments. Hoteliers report that these will stay as part of the portfolio for the long-term.

Maria Taylor, Head of Commercial, Asia-Pacific, Hospitality, Amadeus, said, From our survey, nearly half of hoteliers (48%) across Asia-Pacific said they expect pre-pandemic levels of occupancy to return in 2022. And those expectations are supported by our data, as Australia and New Zealands occupancy growth in the first months of this year reflect that strong appetite for travel. Meanwhile, technology continues to play a central role to help hoteliers adapt to changing traveler needs, as 1 in 3 hoteliers surveyed in Asia Pacific (33%) are turning to contactless technology to enhance guest experiences. At Amadeus, we will continue to support our partners as we continue to rebuild the travel industry together.

The Rebuilding Hospitality report was managed by Amadeus and conducted anonymously with hoteliers in March and April 2021. The 33-page (4.7MB) report can be downloaded here.

See latest Travel Industry News, Video Interviews, Podcasts and other news regarding: COVID19, Amadeus, Trends, Outlook, Forecast.

Headlines: Jumeirah Opens Luxury Resort in Bali, Indonesia  Marriott Opens First AC Hotel in Australia  Star Alliance to Launch Co-Branded Regional Credit Card; Enable Paid Access to Lounges  Cathay Pacific Reports Increase in Cargo and Passenger Traffic  Fly Dhaka Partners AirAsia Consulting  Int. Travel Forecast to Fully Recover by 2025; Asia Pacific Lagging  CWT Appoints Interim CFO and Chief Partnership Officer  Host Countries of Next Five Rugby World Cups Confirmed  Langham Gold Coast to Open in June  SIA Appoints Leslie Thng as CEO of Scoot  Virgin Limited Edition to Open 28-Room Luxury Hotel in Mallorca  Pitak 'Chin' Norathepkitti Appointed GM of Anantara Chiang Mai Resort  ITA Airways Takes Delivery of First Airbus A350  Singapore Airlines Extends Sponsorship of Formula 1 Grand Prix  All Nippon Airways Joins airasia SuperApp's OTA Platform  Air Astana Celebrates 20th Anniversary of First Commercial Flight  Accor to Convert QE2 Cruise Ship into Floating MGallery Hotel  Lufthansa Orders 16 Boeing Cargo and Passenger Aircraft  Sabre Completes Acquisition of Nuvola  NAC to Become Launch Lessor of Embraer’s P2F Conversions  Qatar’s Hamad Int. Airport Reports 162% Increase in Passengers  Grand Hyatt Kuwait to Celebrate Grand Opening in Autumn  JAC Takes Delivery of 9th ATR 42-600  Etihad Unveils New Economy Class Furnishings and Tableware  Marriott Signs Second JW Hotel in Japan  Jetstar to Launch Canberra Flights from Melbourne and Gold Coast  Four Seasons Signs Luxury Hotel and Residences in Muscat, Oman  Airbus Establishes Air Mobility Initiative in Bavaria  Qantas Launches Promotion on 1,700+ Points Planes  Etihad Completes Sustainable Flight Tests Operating 42 EcoFlights Over 5 Days  Embraer Concludes Series of Experimental Flights in Rio de Janeiro, Brazil  Swiss-Belhotel Aiming to Double Portfolio by 2030  Four Seasons Partners Bryte to Bring AI Technology to Sleep Experience  The Slate Phuket Becomes Dog-Friendly; Charges 1,500 Baht Per Dog, Per Night  Lee Kelly to Join 45 Park Lane in London as GM  China Airlines Participates in SkyTeam's Sustainable Flight Challenge  Boeing to Establish Research & Technology Hub; Names Arlington Office as Global HQ  Emirates to Showcase Premium Economy Class Cabin at Arabian Travel Market 2022  It’s a Penalty Publishes Impact Report from Super Bowl LVI Campaign  EGNOS V3 to Enhance Navigation and Security for More Destinations in Europe  Qantas Unveils Plan to Buy Alliance Aviation Services  Mapping Travel's New Normal - Sabre Study Highlights Prominent Shifts  Aviation: International RPKs Increase 285.3%  Emirates Celebrates Museum of the Future with Custom A380 Livery  Thai Airways Resumes Bali Flights; Launches Chatbot  China Airlines Operates Songshan - Tokyo Haneda Flights with A321neo  Cebu Pacific Resumes Jet Operations at Bicol Int. Airport  SHVO, Rosewood and Peter Marino to Renovate The Raleigh, Miami Beach  Growing Challenges for Air Cargo as Demand Falls  Pullman Cairns Appoints Mark Burns as General Manager  Accelya Establishes Center of Excellence in Pune, India  IHG Appoints Danny Ha as Development Representative - Korea  Emirates Resumes Flights to Bali, Indonesia  Yotel Signs WTC Hotel in Lisbon, Portugal  airBaltic Wet Leases Boeing 737-900ER from Ukraine Int. Airlines  TSA Adds Smiths Detection's Hi-Speed HI-SCAN 100100V-2is to ACSTL  Qantas Launches New Distribution Platform in UK, US and South Africa  United Airlines to Resume San Francisco - Melbourne Flights in June  Airbus Deploys airBaltic A220-300 on Demo Flight to Sydney, Singapore, Hanoi and Tokyo  Qantas Board Approves Largest Aircraft Order in Australian Aviation  Somerset Ekamai Bangkok Appoints DOBD and GM  Cebu Pacific Operates First Domestic Flight to Clark's New Terminal  Air New Zealand Added to airasia Super App’s OTA Platform  JW Marriott Hotel Opens in São Paulo, Brazil  First AC Hotel by Marriott in South Korea Opens in Seoul  Dusit Thani Hua Hin Opens Nómada  easyJet Partners GKN Aerospace on Development of Zero Carbon Emission Technologies  Hamburg Becomes 4th Airport to Install Star Alliance Biometrics  Hyatt Expands UK Portfolio with Two More Hotels in London  Yotel to Use Urban Jungle's Bathroom Amenities Globally  Ten Trinity Square Private Club in London Appoints Alex Tzatzos as Head Chef  Boeing Unveils First T-7A Red Hawk Advanced Trainer Jet  Jumeirah Opens Luxury Resort in Pecatu Region of Bali, Indonesia  Asia Pacific Airlines Report 205.4% Increase in RPK  Marriott Soft Opens W Dubai - Mina Seyahi  Air New Zealand Unveils Details of Four-Year Investment Plan for Auckland Airport  Tokyo Int. Airport Upgrades Security with 12 HI-SCAN 6040 CTiX Scanners  Hawaiian Airlines Partners Starlink for High-Speed Inflight Internet Access  Emirates to Operate 23 Extra Flights for Eid  ITA Airways and Airbus to Explore Development of UAM Solutions in Italy  Thai AirAsia X Transfers Operations to Suvarnabhumi; Plans to Resume ICN and NRT Flights  Air Astana to Launch Almaty - Aktau - London and Almaty - Bodrum Flights  Three Senior Appointments at CWT  Accor Partners Reckitt’s Dettol Pro Solutions  United Airlines Begins Largest Transatlantic Expansion in its History  Pratt & Whitney Becomes First OEM in U.S. to Join SITA's e-Aircraft DataHub  Executive Appointments at Two Hilton Hotels in Bengaluru, India  SAS Becomes Launch Customer of SPM Alliance  Singapore and United Airlines Expand Codeshare Agreement  AirAsia Resumes Flights Between Kuala Lumpur and Siem Reap, Cambodia  CWT Appoints Patrick Andersen as President and CEO  Liverpool to Play Crystal Palace in Standard Chartered Singapore Trophy on 15 July  Alda Mendes Joins Four Seasons Seychelles as Resort Manager  Jetstar Asia Resumes Singapore - Surabaya Flights  Air France Creates New Amenity Kit for La Première Customers  Air Canada Promotes Use of Sustainable Aviation Fuel  Cebu Pacific to Resume Bali, Hanoi and Sydney Flights  Virgin Australia to Upgrade Retailing Strategy with Sabre's Revenue Optimizer  Cathay Pacific Cargo Launches New Options for Time-Sensitive Shipments  Amilla Maldives Joins Small Luxury Hotels of the World  Sino Jet Takes Delivery of First Dassault Falcon 7X Business Jet  Etihad Airways Publishes Sustainability Report 2020-2021  Porsche Becomes Exclusive Vehicle Supplier of Air Canada Chauffeur Service  Saudi Arabia to Host WTTC's 22nd Global Summit  Travel Industry Interview with Kurt Ekert, President of Sabre  HD Videos and Interviews  Podcasts from HD Video Interviews  RSS Feed - Travel Industry News  Ticker - Travel Industry News  Travel Industry News Archives  Travel Trade Shows  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Subscribe to our Travel Industry News RSS Feed Travel Industry News RSS Feed from TravelNewsAsia.com. To do that in Outlook, right-click the RSS Feeds folder, select Add a New RSS Feed, enter the URL of our RSS Feed which is: https://www.travelnewsasia.com/travelnews.xml and click Add. The feed can also be used to add the headlines to your website or channel via a customisable applet. Have questions? Please read our Travel News FAQ. Thank you.

     
Advertising
Advertising
Copyright © 1997-2022 TravelNewsAsia.com