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Sat, 13 March 2021

Amadeus Adds New Capabilities to Traveler ID

Amadeus has added new capabilities to Traveler ID, a secure platform for its travel provider customers, that connects, digitizes and automates traveler identification and document validation.

The platform connects the health certification touchpoints end-to-end, integrating multiple stakeholders involved in the process, providing a secure and frictionless way for passengers to show that they have the health documentation needed to travel.

For airlines and airports, this solution can be integrated directly into their own digital channels. It sits natively within their IT systems, meaning travelers dont need to be redirected to unfamiliar third-party apps in order to verify their health documentation.

Lufthansa Airbus A320 reg D-AIWE. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

It can also be used by the passenger either before departure or while at the airport, when checking-in at the airline desk, at a self-service kiosk or bag drop. This new capability, which is agnostic for any airline PSS, can easily be integrated into airline systems as a standalone option without having to contract the full Traveler ID platform.

Amadeus is integrating this solution with multiple health information aggregators, such as CommonPass and ICC AOKpass, to enable travelers to retrieve digital records through the provider of their choice, without leaving the airline website, mobile or app. The platform also has direct connections to test centers partnering with airlines, providing a global, robust coverage.

Self-service check-in is a fundamental step for passengers to flow smoothly through an airport and onto a planet, said Monika Wiederhold, Amadeus Global Program Lead for Safe Travel Ecosystem, and EVP Airlines Central & Eastern Europe. Yet the current need for manual checks of health documentation, while maintaining social distancing, means that some of our airline customers currently require around 90% of their usual check-in staff to process just 30% of passengers. Traveler IDs new capability allows a passenger to show required health documentation in a secure and automated way, by adding it digitally into the airline or airport system, whether passengers check-in from home or at the airport.

Star Alliance and the Lufthansa Group are already key partners of Amadeus and the company is expected to confirm more partners - including airlines, hotels and airports - later this year.

See also: IATA Travel Pass - Exclusive Video Interview with Vinoop Goel

PODCAST

Editor's note: As the above video interview was conducted over the internet, I would like to apologise that the audio and visual quality are not up to the same HD/UHD quality that it normally would be. Hopefully it won't be too long until we are once again conducting exclusive video interviews in person, but for now we have to make do with what we have. Thank you.

See also: Future of Airline Distribution and NDC - Interview with Yanik Hoyles, IATA (November 2019).

See latest Travel Industry News, Video Interviews, Podcasts and other news regarding: COVID19, Amadeus, GDS, IATA Travel Pass.

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