Travel Industry News at TravelNewsAsia.com since 1997. Interviews, podcasts, videos, pictures and more
Wed, 11 August 2021

Singapore Airlines and Scoot Receive 5-Star Rating in Skytrax COVID19 Airline Safety Audit

Singapore Airlines and Scoot, the two passenger airlines within the SIA Group, have been awarded the highest 5-Star rating in the Skytrax COVID19 Airline Safety Audit, following a comprehensive assessment of their health and safety measures for customers and staff across the entire travel journey.

Scoot is the first low-cost carrier in the world to get this 5-Star rating from Skytrax.

Skytrax evaluated over 190 safety and hygiene protocols at SIA and Scoot during the audit, including cleanliness at the airport and on board flights, social distancing measures, usage of face masks and sanitisers, and other hygiene improvement systems. These were then certified based on a professional and scientific investigation of the airlines standards.

Scoot Airbus A320 reg: 9V-TRO. Picture by Steven Howard of TravelNewsAsia.com Click to enlarge.

Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore Airlines, said: Since the onset of the pandemic, we have reviewed and reinforced health and safety measures in more than 100 touchpoints along the travel journey. This will be an ongoing process, as our priority is to do everything possible to keep our customers and staff safe at all times. The 5-Star rating from Skytrax is a welcome recognition of our unwavering commitment to this goal. SIA has long been recognised for our industry-leading products and award-winning customer service. Today, world-class health and safety standards are also an integral part of our brand promise as we gradually rebuild our network and welcome customers back on board our flights.

SIA and Scoot have introduced comprehensive health and safety measures to ensure the well-being of their customers and staff members. Pre-departure measures include basic passenger health assessments, as well as contactless services such as web check-in, mobile check-in, and digital in-flight menus.

Both SIA and Scoot regularly apply anti-microbial coating on high-touch surfaces including various sections of the aircraft cabin such as the lavatories, as well as areas in the SIA lounges. On selected aircraft, electrostatic spraying machines containing a disinfecting agent are used to sanitise the cabin.

During the flight, SIA and Scoot require all customers and staff members to wear masks unless they are eating or drinking. Cabin crew are also required to wear goggles or a face shield, as well as gloves when necessary, including while interacting with customers. They are also required to be in protective gowns on flights from certain sectors.

While all physical newspapers and magazines have been removed, SIA offers customers a free e-Library via their personal tablets and mobile devices that provides access to more than 1,000 global publications.

Meal services have been simplified to reduce contact, but SIA has managed to reintroduce favourites such as its satay and garlic bread for premium classes within one tray.

Scoot introduced a new inflight portal, ScootHub, in December 2020 to serve as a one-stop shop for all customer needs inflight. It also reduces surface contact and physical interactions between customers and crew. With ScootHub, customers are able to order food and beverages, play games, and browse travel content from the convenience of their own device.

Post-flight, headsets, headrest covers, pillow covers, bedsheets and blankets are replaced on SIA flights, while headrest covers are replaced for Scoot flights. Linens are washed at high temperatures to disinfect them after every use.

Mr Campbell Wilson, CEO of Scoot, added, We are proud to be the first low-cost carrier in the world to be awarded the 5-Star rating by Skytrax. This achievement affirms the commitment and hard work of our employees through this challenging period, and provides our customers with additional reassurance.

In December 2020, SIA also launched trials on a digital health verification process based on the IATA Travel Pass. Scoot also plans to trial the IATA Travel Pass app for selected flights soon, though details of the trial have not yet been released.

See also: What is the IATA Travel Pass, and what does it mean for travellers, airlines and the global travel industry? Exclusive video interview with Vinoop Goel.

See latest Travel Industry News, Video Interviews, Podcasts and other news regarding: SIA, Scoot, Singapore Airlines.

Headlines: Minor Hotels Signs First NH Collection Hotel with a Beach Club  Bangkok Airways to Launch Double Daily Sealed Flights Between Bangkok and Phuket  Dara Hotels Group Appoints Weng Aow as Managing Director  WTTC Changes Date of Global Summit in Manila, Philippines  CWT Becomes a Launch Partner for Etihad's Corporate Conscious Choices  SWISS Takes Delivery of First A320neo with Airspace Cabin  Airbnb to Launch Travel Insurance Product  World Rugby Changes Dates of Canada and Los Angeles Sevens Events  350 Delegates Expected to Attend ASEAN Tourism Forum 2022 in Cambodia  BCD Publishes Report on Business Travel Trends for 2022  AirAsia Launches Xpress Parcel Delivery Service in Bangkok, Thailand  Marriott Signs First W Hotel in Greece  Priority Pass Expands App with CarTrawler Partnership  Swire Hotels Upgrades Digital Experience  BA to Launch Flights from LCY to Barcelona, Luxembourg, Milan and Thessaloniki  Boeing Expands Partnerships with German Industry  Travel Risk, COVID19 and Gopass Global - Interview with Mark Radford, CEO  AirAsia Malaysia Expands Domestic Network with New Routes  IHG Takes Over Management of 5-Star Resort in Bali, Indonesia  Singapore Airlines Extends and Expands PPS Club, KrisFlyer Benefits  IATA Reports Global Passenger Traffic for November 2021  Aernnova to Acquire Embraer Industrial Plants in Evora, Portugal  Finnair Cuts 20% of Flights in February  Munich Airport's Latest Statistics Highlight Pent Up Demand for Air Travel  Accor Opens 22nd Novotel Hotel in Thailand  Sabre Expands SafePoint Travel Risk Management Solution  Airlines in Asia Pacific Report Improvement in Passenger Demand  Growth in Global Air Cargo Markets Slows in November  Falko Regional Aircraft Signs eVTOL LOI with Eve  GKN Aerospace Selected as Partner on Gulfstream's New G400 and G800 Jets  Vincent McGrath Returns to UK as Hotel Manager of The Dorchester  World Rugby Appoints Charlotte Samuelson as Chief Operating Officer  Singapore Airlines and NUS Establish Digital Aviation Corporate Laboratory  Minor Hotels Expands Avani+ Brand to Koh Lanta, Thailand  AirAsia to Launch Remote Drone Pilot Training in Malaysia  Azorra Orders 20 A220-300s and 2 ACJ TwoTwenty Aircraft  Phuket Home to Banyan Tree's New Hotel Brand, Homm  Rosewood Opens First Hotel in South America  Marriott Signs W Hotel in Studio City, Macau  France Orders 10 H160s in a Law Enforcement Configuration  Ascott Secured 15,100 Units Across 72 Properties in 2021  FCM Launches Fee-Free Travel Management Programme in Singapore  Mandarin Oriental Shenzhen to Open 20 January  Hamad Int. Airport in Qatar Reports 41.37% Increase in Passengers in 2021  Qatar Airways Cargo Receives CEIV Live Animals Certification from IATA  Iraqi Airways Takes Delivery of First A220-300  Fabio Datteroni Appointed GM of Oetker Collection's First Italian Masterpiece Hotel  Gulf Air Receives Skytrax Five-Star COVID19 Airline Safety Rating  IHG Signs 4-Hotel, 2,709-Room Deal in Vietnam  Marriott Signs W Hotel in Nanjing, China  Greater Bay Airlines Signs Distribution Agreement with Amadeus  Allegiant Air Orders 50 Boeing 737 MAX Aircraft  Four Seasons Appoints Martin Cody as Senior GM of Two Hotels in Africa  IHG Signs Asia's First Vignette Collection Hotel  Comlux Takes Delivery of First ACJ TwoTwenty  Atlas Air Orders Four Boeing 777 Freighters  Air New Zealand Takes Delivery of ATR's 1,600th Aircraft  Emirates to Operate Double Daily Flights to Seychelles  French bee Takes Delivery of First Airbus A350-1000  Gilles Arzur Moves to Mauritius as Executive Chef of Four Seasons at Anahita  Ritz-Carlton Reopens Resort in Grand Cayman Following Major Renovation  QantasLink Launches Flights Between Melbourne and Burnie Airport in Tasmania  airasia ride Launches in Johor Bahru, Ipoh, Seremban and Melaka  Emirates Expands Partnership with Alhosn National Health System  Nok Air to Upgrade Operations with Technology from Radixx and Sabre  Emirates Takes Delivery of 123rd and Final New Airbus A380 Superjumbo  SIA Working with Retailers to Sell Products Made from Upcycled Parts of Retired Aircraft  New Zealand's MICE Options Expand as Te Pae Convention Centre Opens in Christchurch  BA Resumes Flights to Doha; Plans to Expand Partnership with Qatar Airways  SITA Upgrades Technology at Kuala Lumpur International Airport  ATR Receives EASA Approval to Extend Intervals of Type C Maintenance Checks  France's DGA Orders Two Additional Five-Bladed Airbus H145 Helicopters  Thai AirAsia to Launch VTL Flights Between Bangkok and Singapore  Singapore Airlines Signs LOI for 7 Airbus A350 Freighters  Qantas Unveils Plan to Order 40 Single-Aisle Airbus Aircraft  Sabre Appoints Kurt Ekert as President  Cathay Pacific Reports November 2021 Traffic  Qatar Executive Takes Delivery of Three More G650ER Aircraft  Pamela Fletcher to Join Delta as Chief Sustainability Officer  Qatar Airways Resumes Premium Inflight Dining Experience  Novotel Sunshine Coast Resort Completes Major Renovation  British Airways' Short-Haul Subsidiary at London Gatwick to Take Off in 2022  UK Removes All Countries from Red List  Thai Airways Launches VTL Flights Between Bangkok and Singapore  Bangkok Airways to Reopen Int. Passenger Lounges at Suvarnabhumi  Luca Virgilio Returns to London as GM of The Dorchester Hotel  Phuket Hotels Association Appoints Bjorn Courage as President  ACJ TwoTwenty Completes Maiden Flight  IHG Signs Crowne Plaza Hotel in Vinh Yen, Vietnam  Dorchester Collection Names First Hotel in Dubai  United Airlines Expands Partnership with Virgin Australia  Laminaar Aviation Signs MOU with Global Component Asia  Chunxia Gao Joins MSpa as Group Director - Asia  Dusit Partners with World Animal Protection  Pablo Molinari Joins Four Seasons New York Downtown as Hotel Manager  Airbus Expands Presence in Spain with Zero Emission Development Centre  All Nippon Helicopter Takes Delivery of First Airbus H160  HKIA Reports November Traffic; Launches Free Flight Delay Insurance  Qatar Airways Increases Flights to Popular Destinations  1,200 Swimmers Take Part in Hong Kong's New World Harbour Race  Marriott to Open 30 Luxury Hotels in 2022  Whitbread's First Premier Inn Hotel on Guernsey to Open in February  Air Canada's First Dedicated Freighter Enters Service  Travellers Can Now Upload My Vaccine Pass to Air New Zealand Airpoints Profile  IHG Opens 182-Room Holiday Inn Hotel in Queenstown, New Zealand  Cross Signs Two Hotels in Vietnam  Pan Pacific Revamps Discovery Loyalty Programme  The Dorchester Hotel in London to Remain Open During Major Renovation  Etihad Guest FFP Launches Conscious Choices  Zip Partners Sabre to Enable Buy Now Pay Later Options for Travel  IHG Signs Three Hotels with JJW  Brazil's Federal Police Takes Delivery of First of Two Embraer E175 Jets  Dusit Signs Mountain Resort in Hangzhou, China  Indonesia's Artotel Group Acquires Dafam Hotel Management  777 Partners Orders 30 More Boeing 737 MAX Aircraft  Air Astana Takes Delivery of 7th Airbus A321LR  First Students Begin Flight Training at United Aviate Academy in Phoenix  Cathay Pacific Signs Expanded Distribution Agreement with Travelport  HD Videos and Interviews  Podcasts from HD Video Interviews  RSS News Feed and Ticker  Travel Industry News Archives  Travel Trade Shows  High-Res Picture Galleries  Travel News Asia - Latest Travel Industry News 

Receive our Latest Travel News Daily Email free of charge by entering your email address and name in the boxes to the right and clicking subscribe. By subscribing, you agree with Revue's Terms of Service and Privacy Policy. You can also receive the news by WhatsApp, stay updated with our RSS Feed Travel Industry News by TravelNewsAsia.com, and even Add the Headlines to Your Website free of charge. Have questions? Please read our travel news FAQ.

     
Advertising
Advertising
Copyright © 1997-2022 TravelNewsAsia.com